In high-volume claims scenarios, insurance carriers, TPAs, and even self-insured and governmental entities often need an immediate, reliable, but temporary solution to manage the large influx of claims and inquiries coming in. Legion offers top-tier Temporary Call Center & Claims Processing services, providing trained operators and claims professionals to efficiently handle surges with advanced call-center software and quality management.

Our expertise in large-scale staffing was proven during the COVID-19 pandemic, when we supported state unemployment departments with temporary call centers and claims adjudication, processing over 72,000 COVID Cares Act unemployment claims. For that same event, Legion also investigated and vetted hundreds of business interruption claims for processing by our carrier clients. Beyond pandemic-related services, Legion managed the full TPA process for the Louisiana Insurance Guaranty Association (LIGA) following the historic south Louisiana hurricanes in 2020 and 2021 that put nearly a dozen regional homeowners’ insurance carriers into liquidation. In that role, Legion was responsible for standing up FNOL intake, call centers, desk examinations, managing field adjusting operations, and the resolution of what ultimately grew to an event involving over 40,000 property claims. With Legion, your organization can rely on professional, seamless support during these critical high-volume events.