In high-volume claims scenarios, insurance carriers and government departments often need a reliable, temporary solution to manage the influx of claims and inquiries. Legion offers top-tier Temporary Call Center & Claims Processing services, providing trained operators and claims professionals to efficiently handle surges with advanced software and quality management.

Our expertise in large-scale staffing was proven during the COVID-19 pandemic, when we supported state unemployment departments with temporary call centers and claims adjudication, processing hundreds of thousands of unemployment claims. For insurance carriers, we also vetted business interruption claims, ensuring thorough, efficient reviews.

Beyond pandemic-related services, Legion managed the full TPA process for the Louisiana Guaranty Association following Hurricane Ida, overseeing FNOL, call centers, desk exams, field operations, and disbursements for over 25,000 claims. With Legion, your organization can rely on professional, seamless support during critical high-volume events.