Residential & Light Commercial Scoping
Using the latest technology to become more accurate, efficient, & profitable.
Using the latest technology to become more accurate, efficient, & profitable.
Being a successful field adjuster requires the skills and equipment to provide professional service. Being properly trained and equipped will affect the level of customer service you are able to administer and your ability to provide elite claims handling.
There are many “Adjuster Tools” that can be found on the market. This class will compare some of the more traditional tools and techniques with the latest technology to help you become more accurate, efficient, & profitable.
Learn how to use the following:
Settle more claims with remote measurements
Easy imports
Better estimates
Boost policyholder satisfaction
Adjusters use Matterport every day
Xactimate Mobile
Sketch AR with Lidar
Easier measuring with Xactimate Sketch with Lidar
Sketch AR with Lidar
Claim Xperience
ClaimXperience offers powerful self-serve collaboration tools that help claims representatives involve policyholders more deeply in the claims process. Estimate a small loss using streaming video from a policyholder’s cell phone; let policyholders create and document a loss inventory with online tools; and direct policyholders to a website that lets them choose a contractor and manage their repairs. ClaimXperience offers a policyholder unprecedented involvement and a more positive experience while at the same time reducing claims-handling costs.
When policyholders participate in the claims process, cycle times go down and customer satisfaction rates go up. Now advances in mobile technology allow policyholders to be deeply involved in their claims.
ClaimXperience helps claims representatives collaborate more effectively with policyholders. We will provide an overview of this new solution and one of its key features, video collaboration, which lets policyholders stream videos of their losses and interact with claim representatives in real time.
Review. Document. Share. Keep your entire team synced up and working together from one digital workplace.
Video collaboration connects the adjuster with the insured who shares messages, photos, and videos. Contractors chime in with onsite developments. And the adjuster updates the claim status and answer any questions from the insured.
The insured’s role
The adjuster’s role
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