Residential & Light Commercial Scoping
Using the latest technology to become more accurate, efficient, & profitable.
Being a successful field adjuster requires the skills and equipment to provide professional service. Being properly trained and equipped will affect the level of customer service you are able to administer and your ability to provide elite claims handling.
There are many “Adjuster Tools” that can be found on the market. This class will compare some of the more traditional tools and techniques with the latest technology to help you become more accurate, efficient, & profitable.
Learn how to use the following:
- Hover
- Matterport
- Xactimate Mobile w/ Lidar
- ClaimXperience
Settle more claims with remote measurements
- Super accurate and complete roof and elevation data for any property from just eight smartphone photos.
- Spend less time on-site and resolve more claims per day.
- Even Invite policyholders to photograph their home to expedite claims.
Easy imports
- Import 3D model data and accurate measurements directly into your claims management tool of choice. No manual sketching required.
Better estimates
- Better measurements means more accurate estimations. Minimize errors and settle property claims quickly and more accurately.
- Pass your property measurements right into Xactimate or connect directly with Symbility or Filetrac.
Boost policyholder satisfaction
- A faster process means policyholders can restore their homes more quickly. Detailed estimates with damage documentation help homeowners and contractors trust the resolution.
- Quicker conversations with contractors
- Faster claim resolutions
- Better accuracy reduces the claim cycle to create a better customer experience for policyholders.
- Boost adjuster speed and precision to review and navigate the loss remotely with exact property dimensions.
- Save time and improve accuracy with schematic floor plans and measurement tools.
- It starts with the tap of a button.
- Connect your 3D camera, 360° spherical camera, lidar camera, or mobile device to scan your space. The mobile app makes it simple and cost effective to turn any space into an immersive 3D digital twin that you can share with others.
- Share your model and related assets with anyone on any device. You’ll be able to accelerate collaboration and productivity.
- Share on social media and email
- Send schematic floor plans
- Create and import .SKX files easily with Matterport TruePlan™ for Xactimate®
Adjusters use Matterport every day
- to save time
- to reduce costs
- to streamline processes
- to make their lives easier
Xactimate Mobile
Sketch AR with Lidar
- The future of Xactimate Sketch
- Makes Measuring from your mobile device easier and more precise saving time while reducing sketching mistakes.
- Capturing floor plans and measuring rooms more accurate and efficient
Easier measuring with Xactimate Sketch with Lidar
- Xactimate Sketch AR™ frees you up to make direct-to-Sketch measurements from your mobile device and adjust on the fly. Only available with an Xactimate professional or mobile license.
Sketch AR with Lidar
- Lidar mode takes Sketch AR one step further. With a lidar-enabled Apple device*, you’re now able to sketch with greater ease and precision. Just point and tap on each wall to quickly sketch the room, and add doors and halls in seconds.
- *Currently available on the iPhone 12 Pro, iPhone 12 Pro Max, iphone 13 Pro, iphone 13 ProMax, and the iPad Pro 2020.
- Sketch AR uses modern technology to make your job easier on site. Pick a point where a wall or door intersects with the floor and tap the screen. Then walk a few feet to set the second point. Easy as that.
- Follow the same point-by-point process to capture the rest of the structure without losing track of where you’re at in the sketch. The measurements clearly display in augmented reality in the environment and help make quick, precise measurements in real time
Claim Xperience
ClaimXperience offers powerful self-serve collaboration tools that help claims representatives involve policyholders more deeply in the claims process. Estimate a small loss using streaming video from a policyholder’s cell phone; let policyholders create and document a loss inventory with online tools; and direct policyholders to a website that lets them choose a contractor and manage their repairs. ClaimXperience offers a policyholder unprecedented involvement and a more positive experience while at the same time reducing claims-handling costs.
When policyholders participate in the claims process, cycle times go down and customer satisfaction rates go up. Now advances in mobile technology allow policyholders to be deeply involved in their claims.
ClaimXperience helps claims representatives collaborate more effectively with policyholders. We will provide an overview of this new solution and one of its key features, video collaboration, which lets policyholders stream videos of their losses and interact with claim representatives in real time.
Review. Document. Share. Keep your entire team synced up and working together from one digital workplace.
Video collaboration connects the adjuster with the insured who shares messages, photos, and videos. Contractors chime in with onsite developments. And the adjuster updates the claim status and answer any questions from the insured.
The insured’s role
- Share live video
- Upload pictures and video clips of damage
- Message agents with a mobile-friendly chat client
- Indicate availability on the shared calendar
The adjuster’s role
- Triage damage from the desk and fast track claims resolution
- Decide whether to settle, visit, or schedule repair work
- Respond to insureds and communicate with the entire claims team
- Coordinate claims team with insured calendar
Available Course Dates
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