Let Us Help You Reach A Whole New Level Of Excellence!
Legion Claims strives to consistently achieve elite performance and become the firm our clients can rely on and trust. Anyone can be average. One measure of success for us is to provide professional, accurate, and efficient claim services to earn our client’s respect for a job well done.
Claim Professionals Delivering Professional Results!
Desk
Our clients depend on us to provide highly skilled and trained claims professionals to help policyholders recover, help restore their lives and livelihoods, and regain a sense of normalcy and stability.
Our Desk Adjusters are often the first voice they hear when making a claim and in need of immediate assistance. Our team provides the compassion and empathy, with the upmost respect to each policyholder, guiding them through their ordeal of a loss.
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Desk Adjusting and Desk Examination starts with that first phone call with your policyholder. Our team understands the importance of knowing the facts, policy, procedures ahead of time in order to provide your policyholder with professional guidance throughout the claims process.
From the first notice of loss, getting the claim off to a good start is the best way to assure your policyholder needs are being addressed and handled in a timely and professional manner.
Whether your need is focused on remote desk adjusting, inside office assistance, file review or full hands on TPA assignments, our team has been a critical part in all facets of desk adjusting and examination of various type of clams.
Our client is provided with a dedicated call line that routes your policyholders directly to our team. Each team member is equipped with dedicated email addresses, phone line extensions and accessible during hours of operation set by you.
Our reports are tailored to meet your individual needs which strictly adhere to your provided guidelines and process.
- Daily
- Catastrophe
- Large loss
- Commercial
- Liability
- Remote Services
- Flood
- Earthquake
- Contents
- Supplements
- Recoverable Depreciation
- Underwriting Inspections
- ClaimXperience
- Auto & Heavy Equipment Damage
- Personal lines Automobile Damage
- Governmental, Industrial, & Environmental Claims Recovery & Consulting
Desk Adjusting and Desk Examination starts with that first phone call with your policyholder. Our team understands the importance of knowing the facts, policy, procedures ahead of time in order to provide your policyholder with professional guidance throughout the claims process.
From the first notice of loss, getting the claim off to a good start is the best way to assure your policyholder needs are being addressed and handled in a timely and professional manner.
Whether your need is focused on remote desk adjusting, inside office assistance, file review or full hands on TPA assignments, our team has been a critical part in all facets of desk adjusting and examination of various type of clams.
Our client is provided with a dedicated call line that routes your policyholders directly to our team. Each team member is equipped with dedicated email addresses, phone line extensions and accessible during hours of operation set by you.
Our reports are tailored to meet your individual needs which strictly adhere to your provided guidelines and process.
Field
Day in and day out, our team is standing by ready to react with prompt and professional attention to everyday mishaps that occur.
From the sudden burst of a pipe, a total fire loss, or a major catastrophe, our team is there to put things right for your policyholder.
Customer service that you can count on.
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Legion Claims field teams have inspected and processed claims throughout the southern gulf coast regions, Midwest and up to the northeastern portions of the continental U.S.
We work for you inspecting and assessing damage resulting from various types of perils. Our team verifies the loss, coverage, interviews and examines all claimed property.
Our team works with your policyholder representatives, contractors, and repair technicians to ensure the very best in customer service.
- Daily
- Catastrophe
- Large loss
- Commercial
- Liability
- Flood
- Earthquake
- Underwriting Inspections
- Auto & Heavy Equipment Damage
- Personal lines Automobile Damage
- Poultry & Farming
Legion Claims field teams have inspected and processed claims throughout the southern gulf coast regions, Midwest and up to the northeastern portions of the continental U.S.
We work for you inspecting and assessing damage resulting from various types of perils. Our team verifies the loss, coverage, interviews and examines all claimed property.
Our team works with your policyholder representatives, contractors, and repair technicians to ensure the very best in customer service.
Catastrophe
From tornadoes, hailstorms to full blown hurricanes, the Legion Team is prepared and ready for immediate deployment to disaster areas in a moments notice.
We provide “Boots on the Ground” with onsite leadership within 24 hours of an event.
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When disasters strike, time is of the essence, and you need a team that you can count on to get the job done. Our Legion Claims Catastrophe Team provides top quality service for field, desk, call centers, and support staffing, including FNOL intake.
Let the Legion team assist your policyholders in what could be their greatest hour of need, beginning from day one of an event.
Our Legion CAT leadership team has prior experience managing some of the largest CAT deployments and events in the past two decades.
- Hurricanes
- Derechos
- Hailstorms
- Tornadoes
- Flood
- Earthquake
- Hurricanes
- Derechos
- Hailstorms
- Tornadoes
- Flood
- Earthquake
When disasters strike, time is of the essence, and you need a team that you can count on to get the job done. Our Legion Claims Catastrophe Team provides top quality service for field, desk, call centers, and support staffing, including FNOL intake.
Let the Legion team assist your policyholders in what could be their greatest hour of need, beginning from day one of an event.
Our Legion CAT leadership team has prior experience managing some of the largest CAT deployments and events in the past two decades.
Commercial
It takes a special team of experienced adjusters to handle commercial claims.
Aside from the obvious complexity of the construction and damages to be evaluated, damage to commercial property can result in business interruptions that can permanently shut down a thriving business if the claim is not handled promptly, thoroughly, and professionally.
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With an understanding of all the subtilties of a complex commercial claim and the need for damaged businesses to get back on their feet, the Legion Commercial adjusting team jumps into action.
Thorough and prompt investigation of the loss is crucial to ensuring that the business is not only restored back as close as possible to pre-loss condition, but that claims costs are controlled and opportunities for subrogation are preserved as well.
From the small sole-proprietor retail shop, to larger shopping centers, hospitals, stadiums, and even theme parks, no loss is too small or large for Legion Claims.
- Daily
- Catastrophe
- Property Damage
- Business Interruption
- Liability
- Flood
- Heavy Equipment
- Structural and Electrical Engineering
- Salvage & Disposition
- Fleet Services
- Umbrella Coverage
- Theft
- Contractor Defect
- Inventory
With an understanding of all the subtilties of a complex commercial claim and the need for damaged businesses to get back on their feet, the Legion Commercial adjusting team jumps into action.
Thorough and prompt investigation of the loss is crucial to ensuring that the business is not only restored back as close as possible to pre-loss condition, but that claims costs are controlled and opportunities for subrogation are preserved as well.
From the small sole-proprietor retail shop, to larger shopping centers, hospitals, stadiums, and even theme parks, no loss is too small or large for Legion Claims.
Auto
From minor dings to totaling a vehicle, let our team assess the damages to finalize the claim and repair or replace the automobile.
We will quickly and efficiently get your policyholder back into the driver’s seat.
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In the world of automobile adjusting, our team can assess claims from beginning to end. Our adjusters understand the stress that can be involved when a vehicle is damaged. From the scene to the salvage yard, we can assist with identifying damages and verifying coverages, all while providing professional care and courtesy throughout the process.
- Daily
- Catastrophe
- Total Loss
- Commercial
- Liability
- Bodily Injury
- Personal Injury Protection/ Medical Payments
- Flood
- Wind/ Hail
- Supplements
- Specialty Vehicles
- Heavy Equipment
In the world of automobile adjusting, our team can assess claims from beginning to end. Our adjusters understand the stress that can be involved when a vehicle is damaged. From the scene to the salvage yard, we can assist with identifying damages and verifying coverages, all while providing professional care and courtesy throughout the process.
Governmental
Legion Team Members have worked with both Federal, State, and Local Officials in organization and oversite on disaster recovery programs.
Providing personnel to staff claims processing, on-site field inspections, Substantial Damage Determinations and detailed recovery and rebuild estimates.
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Legion Government Team was called upon to perform onsite inspections of a parish school system, located in southern Louisiana.
This involved complete interior and exterior of the school system classrooms, storage and utility buildings and administrative buildings. The task was preparing percentage loss evaluations documentation of damage resulting from weather and everyday wear after several hurricane events through the area in 2020 and 2021.
The Legion Team was called upon again to inspect all buildings of a local university. The buildings located throughout the immediate New Orleans and surrounding communities.
The inspections were inclusive of dormitory rooms, classrooms, sports stadium and all administrative buildings. The results of the inspections in an effort to aid the University Authorities with their assistance request to FEMA Grant Programs.
Most recently, as a result of Hurricane Ida, Legion Government Team performed parish wide Substantial Damage Determinations, utilizing FEMA’s SDE Tool 3.0, of all properties located in special flood hazard areas.
With resulting reports differentiating and determining types of damage resulting from wind verses water in an effort to expedite FEMA’s National Flood Insurance Program ICC Process.
In a matter of a couple months, performing thorough onsite inspections of over 30,000 properties.
- SDE Tool 3.0
- Field Inspections
- Field Management Oversite
- Determination Reviews
- Call Center Staffing
- Review of Preliminary Damage Assessments
- Coordination in Recovery Programs
- Onsite Building Owner Interviews
- Support Staff to Grant Management
Legion Government Team was called upon to perform onsite inspections of a parish school system, located in southern Louisiana.
This involved complete interior and exterior of the school system classrooms, storage and utility buildings and administrative buildings. The task was preparing percentage loss evaluations documentation of damage resulting from weather and everyday wear after several hurricane events through the area in 2020 and 2021.
The Legion Team was called upon again to inspect all buildings of a local university. The buildings located throughout the immediate New Orleans and surrounding communities.
The inspections were inclusive of dormitory rooms, classrooms, sports stadium and all administrative buildings. The results of the inspections in an effort to aid the University Authorities with their assistance request to FEMA Grant Programs.
Most recently, as a result of Hurricane Ida, Legion Government Team performed parish wide Substantial Damage Determinations, utilizing FEMA’s SDE Tool 3.0, of all properties located in special flood hazard areas.
With resulting reports differentiating and determining types of damage resulting from wind verses water in an effort to expedite FEMA’s National Flood Insurance Program ICC Process.
In a matter of a couple months, performing thorough onsite inspections of over 30,000 properties.
TPA, Staffing & Call Center
Let our team take the worry of phone calls, inspections, receipt of claim intake, reconciliation of loss, desk adjusting, file review and even all management oversite in caring for your policyholders.
We can customize your specific needs for the operational services of your claims processing as your Third Party Administration. Or let our Call Center provide personalized services in a fast, flexible and efficient manner to effectively provide the best possible customer service.
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Insurance carriers and governmental departments sometimes find themselves in temporary, high volume claims scenarios, when their full-time staff numbers are insufficient to timely and properly address the volume of claims and telephone calls coming in.
Legion can provide trained call center operators and claims professionals, using state of the art software platforms, with quality management to fill this or any other temporary specialty staffing needs in a way that meets and even exceeds our clients’ expectations.
*COVID-19 Response – In 2020 and throughout 2021, Legion has been called upon by state unemployment insurance departments to provide temporary call center and UI Claims Adjudication services and has successfully adjudicated hundreds of thousands of unemployment claims and issues. For insurance carriers, we have also vetted volumes of insurance claims for pandemic-related business interruption claims made by policyholders.
Hurricane Ida caused major damage to properties all along the gulf coast resulting in several insurance carriers going insolvent due to high claim loss demands. Legion was awarded by the state and Louisiana Guaranty Association, the contract to provide all TPA (Third Party Administrator) Services as management and complete oversite of the insolvency process.
Legion Team duties include complete intake of FNOL, call center staffing and operations, desk examination, file review, field resources oversite, and financial disbursements in excess of over 25,000 claims.
- Claims Adjudication Teams
- Background Checked
- W-2
- 1099
- Federal, State, and employee guidelines
- Minimum Wage
- Overtime
- Other benefits
- Administrative Support
- Temporary Call & Claims Adjudication Centers
- At client’s sites or our facilities
- Third Party Claimant Intake & Support
- Governmental, Industrial, & Environmental Claims Recovery
Insurance carriers and governmental departments sometimes find themselves in temporary, high volume claims scenarios, when their full-time staff numbers are insufficient to timely and properly address the volume of claims and telephone calls coming in.
Legion can provide trained call center operators and claims professionals, using state of the art software platforms, with quality management to fill this or any other temporary specialty staffing needs in a way that meets and even exceeds our clients’ expectations.
*COVID-19 Response – In 2020 and throughout 2021, Legion has been called upon by state unemployment insurance departments to provide temporary call center and UI Claims Adjudication services and has successfully adjudicated hundreds of thousands of unemployment claims and issues. For insurance carriers, we have also vetted volumes of insurance claims for pandemic-related business interruption claims made by policyholders.
Hurricane Ida caused major damage to properties all along the gulf coast resulting in several insurance carriers going insolvent due to high claim loss demands. Legion was awarded by the state and Louisiana Guaranty Association, the contract to provide all TPA (Third Party Administrator) Services as management and complete oversite of the insolvency process.
Legion Team duties include complete intake of FNOL, call center staffing and operations, desk examination, file review, field resources oversite, and financial disbursements in excess of over 25,000 claims.
Flood
Our specialized flood adjusting team delivers the highest quality of claims adjusting service, performed with empathy and compassion, placing customer service to your policyholders above all else.
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A flooding event can be one of the most traumatic experiences that a homeowner or business can endure. The thought of losing a lifetime’s worth of assets may seem at first as just the loss of tangible property, but such loss can be equally impactful on a personal level.
Led by a former NFIP General Adjuster, our flood team has been a part of almost every major flooding in the past 20 years. Their vast experience and knowledge on all current flood claims process and technology, this team will provide your firm the assurance that your policyholders are in good hands.
Our team is highly skilled and trained to the latest guidelines and processes for Risk Rating 2.0. Specialty in ensuring the correct methods and guidelines are followed with all NFIP FEMA policies and processes.
And with Private Market and Forced Place Lender Coverage, carriers often provide a broader and vast majority of specialty lines of coverage. You need a team that you can rely on to understand the coverage and application of coverage lines properly.
- FEMA /NFIP
- WYO
- Lender Placed
- Group Policies
- Private Market
- Virtual and Remote Inspections
- On-Site Management Team
A flooding event can be one of the most traumatic experiences that a homeowner or business can endure. The thought of losing a lifetime’s worth of assets may seem at first as just the loss of tangible property, but such loss can be equally impactful on a personal level.
Led by a former NFIP General Adjuster, our flood team has been a part of almost every major flooding in the past 20 years. Their vast experience and knowledge on all current flood claims process and technology, this team will provide your firm the assurance that your policyholders are in good hands.
Our team is highly skilled and trained to the latest guidelines and processes for Risk Rating 2.0. Specialty in ensuring the correct methods and guidelines are followed with all NFIP FEMA policies and processes.
And with Private Market and Forced Place Lender Coverage, carriers often provide a broader and vast majority of specialty lines of coverage. You need a team that you can rely on to understand the coverage and application of coverage lines properly.